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Restaurants.com complaints

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PO Box 1567
Stony Brook, NY 11790 | Get Directions

http://www.restaurants.com

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Total Amount in Dispute:
$45.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Restaurants.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Restaurants.com

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1/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $45.00 Amount Settled: $0.00

Customer Complaint

12/28/2022

I purchased some restaurant vouchers/gift cards from restaurants.com through Beneplace. I reached out to [email protected] so they could provide me a full list of participating restaurants in November, but they never replied. 12/8/22 I emailed them again asking for a refund since they had not replied to my email. To date, they have not replied. I reached out to Beneplace and they did respond, but stated they could not provide a refund and to reach out to the company I purchased the vouchers from. The list of restaurants I was able to find, are just a handful, and not restaurants i would frequent at all. I did look into the list of restaurants in restaurants.com, and although there are over 1,000 restaurants listed only a handful actually participate with the vouchers purchased. Had a clear list have been provided, i would not have purchased them. I have not used the electronic codes provided as I am seeking a refund in full. Resolution Sought Refund me my $45.00.

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