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Restoration First Services complaints

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2311 Clay Street
Kissimmee , FL 34741 | Get Directions

(407) 431-6208

http://restorationfirstservice...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Restoration First Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Restoration First Services

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3/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/10/2023

Restoration First came to tarp my roof in Sept of 2022. The two boys that came caved in my lanai and caved in the back room causing serious damage and flooding. Roughly the end of October the company had roofers come out to fix roof. They will not give me the name of the people they sent. They busted my electric, refrigerator and deep freezer broke ( causing more than $800 worth of food and other stuff to go bad), beds got ruined, tvs, carpet and much more are damaged. This company that was sent put a barn roof on my home and left it open. I've been giving the run around for 6 months now as two rooms are destroyed along with lanai. Adriel came to my home on 2/9/23 to tell me prove my company did this damage. His company was sent out by a lawyer and all the pictures of the damage was sent to the law group. This company does not do good business. Resolution Sought I want my home fixed and my items that were destroyed replaced

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