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Retro VGames complaints

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2121 Union Blvd
Allentown, PA 18109 | Get Directions

(484) 714-0331

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Total Amount in Dispute:
$385.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Retro VGames closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Retro VGames

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2/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $385.00 Amount Settled: $0.00

Customer Complaint

1/7/2025

The game I purchased is very old and barely works. Unable to play any of the games either because they are too old or not compatible. Also, we never received the balance board. They are not granting a refund even though they promise it in their return policy which I requested within 30 day timeframe. Resolution Sought Return and refund my purchase

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