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Return Warehouse complaints

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1407 182nd Street
Jamaica, NY 11413-4028 | Get Directions

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Total Amount in Dispute:
$10,961.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

13 complaints against Return Warehouse closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
13	Unanswered

13 complaints against Return Warehouse

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1/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

1/31/2023

I ordered a Christmas sweatshirt in red. It finally arrived January 21, 2023 and was orange. I would like to be reimbursed for this sweatshirt because I couldn't find a return label for it. Resolution Sought I would like a check mailed to me in care of Jane Page, 1936 Beeson Road, Kernersville, N C 27284 in the amount of $40.

1/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

1/26/2023

Terrible product. It looked nothing like the picture. Resolution Sought Return my money

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