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Returnmates complaints

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1113 Electric Avenue
Venice, CA 90291 | Get Directions

(562) 317-8868

https://www.returnmates.com/

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Total Amount in Dispute:
$119.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Returnmates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Returnmates

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6/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $119.00 Amount Settled: $0.00

Customer Complaint

5/21/2024

My item was shipped from GOAT using returnmates the driver took a picture of the item on the steps of the address and then took the package. This has been common with many orders from GOAT using returnmates. See photos. I am looking for compensation for my item. Everyone is pointing fingers regarding responsibility Resolution Sought Refund for my item

Company Response

5/22/2024

We contacted the merchant on the customer's behalf as they will be responsible for refunding. The customer has been instructed to reach out to their support team.

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