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Rev Motors complaints

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160 US-46
Little Ferry, NJ 07643 | Get Directions

(201) 375-4789

http://www.revmotorsnj.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rev Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rev Motors

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7/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/20/2025

I'm a 24-year-old college student who recently graduated this past May. I'm writing to express my deep concern and frustration regarding the 2012 Chevy Equinox I purchased from Rev Motors approximately two years ago. At the time of purchase, I noticed a concerning sound coming from the vehicle and brought it back to the dealership immediately. They assured me it was nothing serious and claimed to have fixed it. This happened just before the expiration of the three-month limited warranty. Unfortunately, the sound persisted, and despite noticing it, I was extremely busy juggling both work and college responsibilities. Even my father pointed out the issue, but I didn't have the time or resources to pursue it further until now. After graduating, I finally had the opportunity to bring the vehicle to a trusted service station. After an inspection, the mechanic called me in to deliver devastating news: the vehicle is undriveable and cannot be safely repaired. The underside of the car is severely rusted to the point where parts can literally be pulled off by hand. According to the mechanic, this level of corrosion takes years to develop—far beyond the two years I've owned the vehicle. It is shocking and distressing to know that I was sold a car in such a deteriorated condition, especially as a student making significant financial commitments. I am still making monthly payments on a vehicle that is now completely unusable, through no Resolution Sought I am seeking accountability from Rev Motors for selling a car that was clearly not roadworthy at the time of purchase. I would appreciate a response regarding how this matter can be resolved, whether through reimbursement, cancellation of the remaining loan balance, or another form of support. Thank you for your time and attention to this matter. I look forward to your response. Sincerely,

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