Complaints for Reverse Mortgage Leads in Marina del Rey, CA

13400 West Washington, Suite 101-109
Marina del Rey, CA 90292 | Get Directions

(866) 784-7888

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company offers pre-set appointments for clients seeking reverse mortgages. However, upon receipt of the appointments or leads, complainants find out that the clients are not seeking a reverse mortgage and that they did not agree to any kind of meeting. Some of the clients were contacted by phone regarding their mortgage and they were told information would be sent, however, no mention of an in person appointment was made. Complainants further allege the company refuses to issue refunds or replace the leads in accordance with their guarantee.

Complaint Closing Statistics

0 complaints against Reverse Mortgage Leads closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Reverse Mortgage Leads complaints