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Revo Nails Inc. complaints

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1402 Ogden Street NW
Washington, DC 20010 | Get Directions

(202) 450-3754

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Revo Nails Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Revo Nails Inc.

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9/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/26/2024

I would select "0" stars if possible. Not only did the person cut me so badly with the cuticle cutter that I bled on the first foot, but she then grabbed my toe on the second foot after I asked her to use the buffing machine. I had already told her to use that and a regular nail file for that toe instead of the cuticle cutter. At that point, I asked for a manager and told her that I did not want her working on me any longer. She had the worst attitude from the time that I arrived at 2:26PM for my 2:30PM appointment. Everything was a hassle for her. Unfortunately, there was not a manager there. One of her colleagues (pictured here) defended her by saying that my feet must be sensitive, which is why the toenail was bleeding. That was highly unprofessional, and I told her that she was putting the blame on me. They then refused to have someone else service me, and I told her that I was going to report her. She then retorted that she was going to report me, too, and then started recording me with her phone -- childish, unprofessional behavior. My nail is still bleeding. Resolution Sought I would like to be compensated for not only the poor service but for the physical injury sustained from their employee or contractor.

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