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Revolut complaints

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53 Beach Street Floor 3
New York, NY 10013 | Get Directions

(844) 744-3512

http://www.revolut.com

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Total Amount in Dispute:
$2,288.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Revolut closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Revolut

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3/3/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $352.00 Amount Settled: $0.00

Customer Complaint

1/19/2024

Requested that Revolut submit a chargeback claim for unauthorized transactions on my account. Just a few hours later they denied my claim to submit the chargeback. I asked customer service why were my claims denied and they said the team found no evidence of fraudulent activity. I asked them to send me the evidence they used to come to this conclusion. The agent wrote back "Thank you for your patience, Jennifer. Actually, our team could not provide any document supporting it as of now. However, they should be sending you an official email directly to confirm the status of the chargeback rejection, please kindly wait as it should be reaching you soon". So the only reason they denied my claim was because they did not want to deal with it. I thought under Regulation E they are required to handle this. I also got an email 10 minutes after that telling me the claims were denied and to contact customer support if I want to review the evidence used to reach this conclusion and so I did and this was the response " Unfortunately, in this case, they can only provide an email confirmation since the case could not be disputed by them. It is not the case, Jennifer. Since they do not have dispute rights in this case they could not proceed with it and hence they do not have the documents under VISA/MasterCard regulations. So then I asked to show me where it states they do not have dispute rights and his response was " Unfortunately, as a support executive, I cannot show you this information Resolution Sought I would like them to do their job and honor my request to submit my chargebacks

Company Response

2/20/2024

Unfortunately, we were not able to locate your account based on the email you are contacting us from or details given in your complaint. Please, provide us with more details connected with your Revolut account, such as: phone number, email address, address. This may hopefully allow us to find your account, to investigate the issue that led to your complaint, and to work on making things right for you. Please keep in mind that the legal timeframe for us to send a Final Response Letter to your complaint will be 15 days since the moment you get back to us, providing the necessary details, which we need to find your account in the system. If you are contacting us to obtain assistance from our support team, which is available 24/7 via the in-app chat, and which will be able to assist you in real time, then please, follow this link to be redirected to the in-app chat right away:http://revolut.com/app/chat (open the link from your mobile where the Revolut app is installed). Alternatively, please navigate to the Home menu, which is the first tab in the menu bar. Then, press on the Profile icon, on the upper-left corner? Help? Chat with us.

1/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

12/9/2022

On June 10, 2022, I sent a payment of $1,000, via Revolut's payment link option, to my husband's bank account in Brazil. He never received it, and my bank, Wells Fargo, has already done an investigation to see where the money has gone; they found nothing. My husband contacted his bank and provided the transfer confirmation from Revolut but they also could not find evidence of the money arriving. Now he has filed a complaint through the Brazilian government with his bank, and I am filing this complaint to cover all bases so we can find out where this money is and get it back. My husband's name is Arthur Alves de Souza Pacheco. Resolution Sought Reimburse the lost $1,000 to my account.

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