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Rexair LLC complaints

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50 West Big Beaver Suite 350
Troy, MI 48084 | Get Directions

(248) 643-7222

http://www.rainbowsystem.com

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9:00 AM-5:00 PM EST

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rexair LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rexair LLC

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6/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

5/20/2024

When buying the system it was stated if I did a certain number of presentations and 2 people bought the system then I would get the system for free. As I got close to finishing my presentations it was to then stated that the last 2 had to be home owner. Every other presentation no one owned the home and my niece Sam reed that purchased the system was renting a town home . My niece that lived in an apartment was interested in being the second buyer but then that's when it was stated that she had to be a homeowner . It was never stated before hand that all presentations had to be homeowners until it came down to when I could potentially get the system for free. Resolution Sought A full refund or for them to pay off what's left because ultimately things didn't change until I was going to get the system for free. I had a high interest rate and I have paid well over the cost of the system

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