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Rheem Manufacturing complaints

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100 Abernathy Road, Suite 1700
Port St Lucie, FL 30328 | Get Directions

(800) 621-5622

http://www.rheem.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rheem Manufacturing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rheem Manufacturing

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2/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/1/2021

On June 2019 I purchased a hot water heater from Home Depot. I called here several times complaining about the hot water heater. I was giving the run around. Now the hot water heater has finally failed and I have to pay out my pocket to get it take out and reinstalled which is not fair had your company acted . When I called a lady stated she was the manager and said Delta Mechanical will have to pay for it not them. Which is crazy because your hot water heater fail us to many times. I was on hold for over an hour and she never came back to the phone when she place my on hold. Resolution Sought Pay for my re install.

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