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Rheem Manufacturing Company complaints

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1100 Abernathy Road, Suite 1700
Atlanta, GA 30328 | Get Directions

(800) 432-8373

http://www.rheem.com

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Total Amount in Dispute:
$302.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rheem Manufacturing Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rheem Manufacturing Company

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1/22/2026

RESPONSE: Complaint was not answered Amount in Dispute: $302.25 Amount Settled: $0.00

Customer Complaint

12/29/2025

In November 2023 we purchased & had installed a Rheem Air Conditioning System for our home. In September of 2025 the system failed due to a defective coil and drain. Parts were covered under warranty, but I were required to pay for labor and installation which cost $378.80. On December 18, 2025 the system failed again due to exactly the same HVAC problem!! Rheem is refusing to pay for installation of new HVAC coil which has again begun to leak and AC no longer system no longer is working. Cost of labor to install new parts which is $302.25. I feel under the fact that HVAC parts failed again after 3 months that the company should cover all costs. I should not be responsible for replacing defective parts that fail every 3 months. I feel that Rheem should take responsibility for their products. Resolution Sought I would like Rheem to pay for full cost of this replacement including labor & installation. If they have quality products they should not fail every 3 months!!!

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