Complaints for Rhino Mart Wholesale Distribution in Chino, CA

14175 Telephone Avenue Suite R
Chino, CA 91710 | Get Directions

(909) 287-0911

http://www.rhinomart.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of delivery issues including failure to deliver ordered merchandise delays in shipment items are damaged upon receipt and difficulty contacting the company to obtain the status of the shipment or to inquire about delays. Complainants also allege company fails to issue refunds when items are not delivered and upon cancellation as well as failure to return calls and emails. ~~Company responds to some complaints by issuing refunds giving store credit providing tracking information stating if the items are on backorder and in some cases sending RMAâ€™s for return of merchandise.

Complaint Closing Statistics

0 complaints against Rhino Mart Wholesale Distribution closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Rhino Mart Wholesale Distribution complaints