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Rhino Property Management, LLC complaints

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101 East Fort Union Blvd. Suite A
Midvale, UT 84047-1525 | Get Directions

(801) 981-5237

https://rhinopropertymanagemen...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Rhino Property Management, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rhino Property Management, LLC

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11/6/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

10/16/2023

Company has not retuned security deposit company will not respond it has been 4 months I lent my daughter the 3 thousand dollars so she could rent another place to be paid the 3 thousand dollars Resolution Sought Respond

Company Response

10/24/2023

We send all security deposits or security deposit dispositions within 30 days of move out. If this anonymous persons daughter has not received hers it is likely the property was left in poor shape and we were forced to use the security deposit for repairs.

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