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Rhyme Life Apparel complaints

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125 South State Road 7, Suite 104 - #420
Wellington, FL 33414 | Get Directions

http://www.rhymelifeapparel.co...

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Total Amount in Dispute:
$49.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Rhyme Life Apparel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rhyme Life Apparel

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10/11/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $48.99 Amount Settled: $0.00

Customer Complaint

9/28/2021

I placed my order on 17 Sept 21. It said it will be shipped out between 1 and 3 days and I should receive it in 7 days. The site charged my credit card and gave me an order #1393. I then tried to track my order no information. When I tried to contact them through email no information. There's no contact telephone number. I think I've gotten scammed. Resolution Sought Just refund my money at this point. I will look for a legit company to do my business with.

Company Response

9/28/2021

Hi Chandra, sorry for the inconvenience. An email was sent to let you yesterday letting you know that the color of the shirt you ordered was out of stock. This was the reason for your delay. I will gladly return your money. Sorry once again. Thank you and have a good day.

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