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Rialto Water Services complaints

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437 North Riverside Avenue
Rialto, CA 92376 | Get Directions

(909) 820-2546

http://www.rialtowater.com

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Total Amount in Dispute:
$470.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rialto Water Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rialto Water Services

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6/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $470.19 Amount Settled: $0.00

Customer Complaint

5/25/2022

Consumer alleges: I've had to call them every month because my bill has been incorrect. I paid my bill last week, then they sent me a letter stating they were going to send to me the Tax Collector because I owe $470.19. That is incorrect!! I don't owe any money, and the letter is showing the wrong address. My address is 618 North (see above for full address) and the neighbor's is 618 South (same street name). The address on the letter I just received is regarding the house on 618 South, but there is no Street, Avenue or any full address information and the Account number is different than mine! You're making me responsible for somebody else's bill! Please correct your records to ensure the letters and bills are going to the correct address. Someone at your office is not paying attention to the addresses. I realize they are similar, but please note my file to check the address and account number. Resolution Sought Please check your records and ensure the letters are going to the correct customer. Please send me confirmation in writing that I'm not being sent to the Tax Collector and that you have rectified the issue.

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