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Rich & Clear Skincare complaints

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6513 Pembroke Road
Hollywood, FL 33023 | Get Directions

(305) 974-2970

https://richandclear.org/

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Total Amount in Dispute:
$47.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Rich & Clear Skincare closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Rich & Clear Skincare

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3/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $47.25 Amount Settled: $0.00

Customer Complaint

2/27/2024

Order product on 2/10/2024 have not received product via shipping. Reached out several times via phone and email and messenger on FB and Instagram and have not received a response. I have read comments on social media with others who have had the same experience, Resolution Sought I would like a refund as no longer trust the integrity of this brand.

1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

I have reach out to Rich & Clear Spa numerous times within the past 2 weeks. I have not received my merchandise that was ordered. I have a tracking number for the past 3 weeks. They have not contacted me regarding this matter. I want my items or a refund Resolution Sought Contact me regarding my order. Or refund me.

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