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Richies Corner Stop complaints

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10846 Lower Valley Pike
Medway, OH 45341 | Get Directions

(937) 849-1493

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Richies Corner Stop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Richies Corner Stop

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2/12/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

I have purchased two disposable vapes from this place this week. I was not told to test them or that there were no returns each time I got home and opened them they did not work. I immediately returned to the store with the same person working and they stated even though I sold you these my boss says I can't return them sorry. So they have stolen 40 dollars from me. Resolution Sought I would like a refund for both product or to have the both of the vapes replaced as I proof of purchase and date purchased.

Company Response

1/31/2024

Company states; Please be advised that I have replaced (2) Vapes, and therefore, this matter has been resolved in an amicable manner. Thank you, GM

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