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Richline Motorsports complaints

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16500 East 23rd Street S
Independence, MO 64055 | Get Directions

(816) 461-0498

http://www.richlinemotorsports...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Richline Motorsports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Richline Motorsports

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9/9/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/16/2024

Bought a new set of wheels from Richline Motorsports 226 24 they be supposed to put the other wheels in the car when we got home all there was was the boxes we got in contact with them told them we would come get the wheels they said no we will deliver them to you three different times they've told us this thank you. Resolution Sought Either pay for the wheels or bring my wheels back that's all I care about.

Company Response

9/3/2024

We do not keep the customers stock factory wheels if they are left at our store longer than 3 days we dispose of them they have absolute zero value to us and recommend to all customers to take them at the time of purchase of their new wheels and tires as we do not have anywhere to store them either. This customer has contacted the BBB and the complaint has been cancelled by them. The customer did not call or stop by the store to get stock wheels back for over 4 Months. We have it STATED ON OUR INVOICES, WORK ORDERS and CC RECIPTS THAT ALL STOCK WHEELS/ AND TIRES MUST BE PICKED UP WITHIN 3 DAYS, IF NOT THEY WILL BE DISPOSED OF.

Customer Rebuttal

9/4/2024

We talked to them three different times and they told us there were no need for us to come pick them up that they would deliver them to us they told us that at three different times

Company Final Response

9/5/2024

We don't have the capability to deliver them and wouldn't we held them for months you never picked them up we paid to dispose of them as they have no value we are truly sorry and have a note on your receipt to discount $300 off your next set for the inconvenience

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