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RichSmith Management complaints

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9808 Maumelle Blvd.
North Little Rock, AR 72113 | Get Directions

(501) 219-2808

https://www.richsmithmanagemen...

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against RichSmith Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against RichSmith Management

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11/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

11/2/2023

I was put out my home after having a disagreement with a neighbor without anyone asking me what took place also I received a letter the next day to vacate my apartment in 30 days because I was not found favorable by the manager Lacy she stated that it was in my lease that If I'm not found favorable I can be put out but after going over my lease I can't find this anywhere in it this is not the 1st time Lacy and myself have had disagreements due to her making up lies to cover her mistakes also I was threatened by Tammy which is in A Management position as well and told by her that if I didn't give her a key to my apartment by the end of the business day she would personally come back and beat my door lock off herself and since then have made my life a living hell living in a violent atmosphere I am seeking my moving fees to find a place to live and shelter while I look Resolution Sought I am seeking my moving fees to find a place to live and shelter while I look. I would like Lacy and Tammy to be removed from management position and trained how to be professional leadership people in a community especially where public violence/ murder has already occurred recently on this same property

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