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Rick Rhein Disposal complaints

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2276 Doris Ct
Lapeer, MI 48446-9035 | Get Directions

(810) 667-4824

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rick Rhein Disposal closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rick Rhein Disposal

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6/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

5/11/2021

We have been dealing with this company last 10 yrs. We do not get the service we pay for 85 of the time. Its $57 every 3 months and we are lucky to get trash picked up 2 or 3 times all together in them 3 months. They run there business out of there home so went there to talk to them because they keep telling us we are behind. We are not behind and have proof to this but they will not take the proof or pick trash up. We have bank statements to the fact they been payed but no service. Need help Resolution Sought Would either like the money back we have wasted on there service or for them to do the job they been paid for

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