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Rick's Auto Sales complaints

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9074 US Highway 22 and 3
Sabina, OH 45169 | Get Directions

(937) 584-9274

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rick's Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rick's Auto Sales

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7/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

6/17/2021

I bought the car for 13,000 and I gave him 5,000 down. He carried me the rest. I have paid him interest and dividend of 8,000 dollars already. In total I will be pay 10,000 in interest and principal. I have my payment schedule and he didn't see show where I paid 5,000. The payment starts at 10,000 dollars, so if I paid him 5,000 for a car he charged 10, 000 I don't understand where the 2,000 went to my I hope you can help me. I have the receipt for the 5,000. I've had nothing but problems with the car. Transmission went out of it and his daughter told me that Rick told you that the transmission was bad me no he did not but I did still have a warranty from Nissan and they put a new one in. Resolution Sought Take this 2,000 off that I have paid.

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