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Ricoh DTG complaints

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1000 Brioso Drive
Costa Mesa, CA 92627 | Get Directions

(877) 626-2538

http://www.ricohdtg.com

8:00 a.m. to 5:00 p.m. Pacific

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Total Amount in Dispute:
$17,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ricoh DTG closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ricoh DTG

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7/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $17,000.00 Amount Settled: $0.00

Customer Complaint

6/25/2024

purchased a Ricoh DTG Machine in January of 2024, after numerous phone calls form sales reps from November of 2023 to January 2024. Company didn't ship my item till i called, sales reps said they tried calling. first printer arrived mid Feb, dtg machine didn't work at all. after numerous attempts to get ahold of tech support i decided to call sales and get transferred to speak to someone. after numerous failed attempts and numerous extra expenses to "find" the issue i asked if i could return the item since i never used it. ricoh refused even though machine was non operating . after numerous attempts to send it back company said will give me a new machine. February and march i couldn't run my business due to my new investment not working . by the end of may i received the second machine and after weeks of going back and forth with tech support i was ill informed of certain aspects that was not addressed while owning a dtg machine one being humanity being a huge factor.so by the time i received the second machine i had a better understanding Do's/ Don't. right away the second machine had issues with the touch screen not one but 2 touch screens didn't work, tech support asked me to bring a electrician to see if its anything in my house hold which it wasn't and then i was sent a link to buy this another product in order to get this machine to work properly. as of today now its having senor issues and i need to reboot this almost daily in order for it to work for a hour or 2. Resolution Sought Since I'm under warranty be rid of my contract and issue a full refund along with money I lost buying this machine in order to fulfill orders, that I now have to use a second party.

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