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Rider's Advantage complaints

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PO Box 23880
San Diego, CA 92193-3880 | Get Directions

(918) 266-1200

http://www.riders-advantage.co...

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Rider's Advantage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rider's Advantage

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8/10/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

7/28/2023

So I have a 2021 Polaris xp turbo 2sester I purchased brand new in 21 purchase the ext. warranty from the dealership Richmond Motorsport in ky I had an engine failure on Memorial Day weekend 2023 vehicle has under 2000 miles I towed the vehicle home loaded it on a trailer an took it to the toy store in thornville Ohio the inspected the machine an found it spun a piston rod bearing said that failure cased extensive motor damage an filed a claim with riders advantage for a new crate motor cost of 8,000.00 the warranty company took 2 months to resolve it an said they will only cover the parts that failed not what those parts destroyed in the motor an only approved 2,700.00 for this meaning I'm responsible for the remainder of the cost an if I choose to not pay the remainder an just have the dealership fix what warranty company approved my warranty would be void if further failure happened. Resolution Sought I would like my machine fixed right an be covered for the remainder of my agreement with riders advantage.

Company Response

7/31/2023

Good Morning, I am in receipt of this complaint and am happy to look into it. If the customer's name and Vin # could be provided, this would allow us to further investigate the circumstances of this partial denial. Thank you, Rob Hefner

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