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RightWay Auto Sales complaints

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410 West National Road
Vandalia, OH 45377 | Get Directions

(937) 280-0982

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against RightWay Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against RightWay Auto Sales

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11/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/20/2022

I bought a car from Right Way Auto. My car ran hot. The motor blew it no longer drives. I had the car since June. It start running hot 2 months into me driving it. The dealer never made me aware. Resolution Sought Get it off my credit

10/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/15/2021

I got the SUV 2011 Chevy Equinox white , February 17,2011 from Right Way Auto in Vandalia vandalia. Started having problems started jerking while driving .I drive it to their service place in Tipp City Adams Auto that's who does their servicing for repairs. That was on May 18 , 2021 when I dropped the SUV off to be serviced; still don't have my car back and still making my payments every month .They don't call me I always called them they they ran into some more mechanical problems. Finally August they said they were trying to get the warranty people so it could be paid for. They never got with. Been trying to contact the place where I got car from calls not returned. Adams Auto says they can't fix the the SUV if its driving the engine may blow but still no calls from neither one of them. Only had a six months warranty it expired on August 17 ,2021. I am still making payments and car insurance this not fair. Resolution Sought My desired income is for them give me my money back from the down payment to monthly payments , or get me a better vehicle not Chevy Equinox.

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