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RightWay Automotive complaints

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14409 Pulaski Road
Midlothian, IL 60445 | Get Directions

(708) 389-4264

http://www.rightway.com

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against RightWay Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against RightWay Automotive

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6/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

5/25/2022

I'm financing a car from Right Way Auto 6500 W 1115 Worth I'll in June 2021 from the first Month it seems something is going wrong with this Truck 2016 Dodge Journey every 3 months it ends up in the shop for something wrong and it's there again since may 13th now they said nothing is covered under my warranty cause they said it needs a new throddle body, the Thermostat has an oil leak, and the air component needs replacing and the car just cuts off anytime I put 3000 down and Ben paying 421 a month and still have 3 years or more to pay for this Truck they sold me a Lemon and want me to pay for work too so I'm trying to get my money back because I need an reliable vehicle. Resolution Sought For them to refund my money that I paid for the down payment and the money I've paid since June of last year and take this Truck Back I need something reliable.

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