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RimTyme Custom Wheels and Tires complaints

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5369 North Keystone Avenue
Indianapolis, IN 46220 | Get Directions

(317) 253-1274

http://www.rimtyme.com/indiana...

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Total Amount in Dispute:
$6.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against RimTyme Custom Wheels and Tires closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against RimTyme Custom Wheels and Tires

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9/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $6.00 Amount Settled: $0.00

Customer Complaint

8/13/2024

The tire came off the tire x 2 the Lug nuts broke off and two tires only had 2 lug nuts the guy beat it with a hammer and cracked the rims I have to pay other people for a ride because the tires goes flat the side panel of my car is broken because the tire has come off the hub is out of the wheel and they sent me to a person in the alley to have them put black tar around the tire I've called and went to the shop and they haven't fixed my car and I make payments and pay them insurance please help I need my tires back they have my rims to my car. Resolution Sought Have the shop to repair my car and return my rims I would rather for Walmart to replace tires,Rims and anything that is broken from the wheel falling off and pay me for transportation.

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