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Rise Energy complaints

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1407 Peninsula Drive
Arcata, CA 95521 | Get Directions

(707) 502-7229

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Total Amount in Dispute:
$4,225.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rise Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rise Energy

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8/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,225.00 Amount Settled: $0.00

Customer Complaint

7/15/2022

Rise Energy did not pay me the commissions I'm owed. Another representative falsely tried to claim my account Gilbert Villegas as his own. I'm owed a $4000.00 commission. They also overcharged me $225.00 for rent. They are a terrible deceitful company who exploit young adults with their pyramid scheme. They also use an illegal installer and install systems before city inspections have taken place and permission to operate has been granted. I honestly don't know how they're still in business. They're terrible people who should be in jail for all the illegal activity they conduct. Resolution Sought Pay me the money they owe me $4225.00 I have another account Miguel Barrazo who is about to install. I would like them to pay me for that as well. I'm owed another $1000 for that account. So they should pay me the total sum of $5225.00.

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