Complaints for Riteway Systems in Los Angeles, CA

1540 North Highland Avenue, Suite 104
Los Angeles, CA 90028 | Get Directions

(323) 465-3430

http://www.ritewaysystems1.com

Monday to Friday - 8:00AM to 4:00PM Phone: 323-465-3001 or 818-508-6755

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company guarantees job placement; however, customers complaint that the company does not provide the promised services; provides poor quality leads and fails to issue refunds. Other complainants allege the phone system used to call in for jobs is automated and provides the same listings. A few customers allege they cancelled within the 3 day cancellation period and have not received a refund.

The company responds to complaints stating they provided what was guaranteed and provided job lists, stating they are not an employment agency or refuses to provide refunds stating the services were fulfilled.

Complaint Closing Statistics

0 complaints against Riteway Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Riteway Systems complaints