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River Bend Rentals complaints

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PO Box 5117
South Fulton, TN 38257 | Get Directions

(844) 292-3330

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against River Bend Rentals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against River Bend Rentals

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2/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

1/9/2024

I would really like to speak with someone about this to explain more, however I will make a long story short on here. I had attempted to pay off a building that I had leased through Riverbend rentals in June of 2023. I was never informed that by paying online ahead all of my payments to pay off the building, that all of the money would be put into a holding account instead of applying straight to my bill. After several disputes of going back and forth, they refuse to accept responsibility for not informing that either on the phone or in their contract. At this time, they are saying that I owe an additional $2,000 or more dollars for renting the building since June. I do not feel at fault or responsible for paying off the additional rental fees since they never informed me that my building was not paid off, they never informed me of the amount I still owed on the building, and they never informed me of the process with putting my money in and holding account instead of applying straight to the bill. They are currently saying I owe them and my bill is delinquent when I have over $8,000 in a holding account and they're not sending me any records of that information. I do not want to pay any more money to this business until this dispute is corrected. Resolution Sought I would like them to take responsibility for the lack of information that they provided me with on paying off my building. I will admit that I need to pay one month's worth of rental fees but I will not pay for the seven full months that they are requesting. They did not inform me of things properly and it is not fair for me to take that fault.

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