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Rivera's Lawn Mower Shop complaints

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3001 NW 23rd Street
Oklahoma City , OK 73107 | Get Directions

(405) 885-5859

http://www.riveraslawnmowersho...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Rivera's Lawn Mower Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rivera's Lawn Mower Shop

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7/28/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/27/2021

Lawnmower was to be fixed in a week. When come to pick it up, owner not here to open shop. We come back to shop throughout the day, still not open. Employee tells us to come back on Saturday at 1030, still not open. We come back on Monday at 10am, still not open. We called the police and there is nothing they can do. Then does get us a number to call owner, he does not answer phone. Resolution Sought To give us our lawnmower, so we can take it some else if it is not fixed. If it is fixed, we are prepared to pay him what he quoted to us.

Company Response

7/28/2021

Per consumer states; We were able to get our lawnmower. After the polices visit to the business and calling the owners personal phone over and over, he finally answered and he met us at the business and gave us our lawnmower. It was not fixed which was fine. I read more online comments about this business and this is not the first time he has done this.

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