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Riverhead Auto Mall complaints

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1800 Old Country Road
Riverhead, NY 11901 | Get Directions

(631) 369-0600

http://www.riverheadautomall.c...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$300.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Riverhead Auto Mall closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Riverhead Auto Mall

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4/13/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $300.00 Amount Settled: $300.00

Customer Complaint

4/7/2022

I left a refundable check for $300.00 as a deposit on a car. I opted out of buying the car because the interest rate was too high but the dealership had already cashed my check without me even filling out paperwork ! I called several time and each time I got a different excuse as to why I have not yet received my money back. Firstly, I was told that it was being sent and that I should have received it last Monday or Tuesday. Another person told me, after I was explaining that I was tired of getting the run around, that now I would have to wait longer for my money and hung the phone up on me. His name was Joe. After, recuperating from that call, I called and spoke to a Becky who told me the owner of the dealership was sick for three days and had not been in for three days to sign any checks! Yet another story! To date, I have not yet received my money. Is this even legal? Resolution Sought I want my money back. Plus people should be made aware of their business practices.

Company Response

4/12/2022

Company called stating, the check was ready for customer to pick up since March 30th however customer never picked it up. Sales manager went on vacation for about two weeks but left the check with other manager to release to customer but apparently customer just picked up the check yesterday. A full refund has been issued to customer.

Customer Rebuttal

4/13/2022

Riverhead Hyundai NEVER notified me. I called again yesterday. The salesman contacted the person on vacation who told him the check was on his desk. My daughter picked the check up yesterday. It was dated the 3/30/23 but I was NEVER advised. I was told numerous things but NEVER that the check was ready. Thank you for your help.

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