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Riverside Auto complaints

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57 Water Street
Heuvelton , NY 13654 | Get Directions

(315) 344-2282

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Riverside Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Riverside Auto

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11/30/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/15/2021

They told me they would fix my car my car has been sitting there for over 3 weeks and he won't look at it. I'm a disabled person I need my car to get around. I'm actually homeless and I was staying in my car. Resolution Sought I want my car fixed asap I just don't have the money now as it's over $1000. I only get $800 a month and he won't take payments.

Company Response

11/17/2021

The customer called and stated her car wouldn't run and she was unsure why. We told her if she had it towed here we would look at it when we got a chance as the Schedule was currently full for the week. The Vehicle was towed and when I looked at it I determined it had been sabotaged by someone putting something in the gas tank. Mrs. Morrow had previously told me she didn't have a lot of money so it was ok for me to fit the car in when I could. The windshield was smashed from a baseball bat and unregistered and uninsured when it arrived here on the tow truck. I have been in contact with Mrs. Morrow numerous times and she has told me she doesn't have money to pay for it right now. so why would I continue to work on a vehicle that someone has no means to pay for?! I have advised Mrs. Morrow she can come pay her bill at any time and come get her vehicle.

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