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Rize Smart Watch complaints

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1777 Abrem Court
San Leandro, CA 94577 | Get Directions

(844) 987-4620

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Total Amount in Dispute:
$269.00

Total Amount Settled:
$269.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Rize Smart Watch closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rize Smart Watch

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2/28/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $269.00 Amount Settled: $269.00

Customer Complaint

2/4/2022

I returned 2 items, watch and earbuds. After finding out that I was charged $269.00, when the ad said, free..just pay S&H. The company received the items on Jan . 3rd, and refuses to refund the money to my account. Since purchasing these items. I have been issued a new debit card, and tried after 4 phone calls to give them my new card number AND account# as well as routing #. They claim they cannot process the return on another card. I told them my other card was canceled by the bank, as we originally thought this amount was fraud. Items: Smart Watch....$109 App charge for Watch...$39 99 Earbuds.....$119 Ret'd and they received these items on Jan 3. 2022, and will not refund the amount of $267.99. I have made 4 phone calls since Jan 4, 2022 with no results. Resolution Sought I want the company to refund $269.00 to my account.

Company Response

2/16/2022

Our company strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible. Customer contacted us on 1/04/2022, not aware of the terms of the subscription she had enrolled in. Our customer service team disclosed the permanent information and explained our satisfaction-guaranteed policy. The customer informed us that she would like to receive the full refund of the product and commented that she had closed her bank account, and the customer went on to explain how we were only able to refund to the original payment method. Being that the account had been closed, the customer would have needed to get in contact with the bank on how to cash the funds, to which she agreed to. The customer then contacted us again on 02/01/2022, advising that she had already returned the product back to us. Per our policies, we require customers to return the product to process a full refund. The agent proceeded to set the expectations, requested a tracking number, and processed a refund totaling $267.99 back to the original method of payment. We've attempted to reach the customer without success to provide refund expectations and assure that we refunded her account in full on 02/01. A voice mail was left with further instructions and contact details. Please see the breakdown of all applicable charges, pending and processed refunds below: Transaction Date: 12/27/2021 Amount: $109.00 Refund date: 02/01/2022 Refund Transaction ID: c7570nk6lr8ot7vp4gh0 Transaction Date: 12/27/2021 Amount: $39.99 Refund date: 02/01/2022 Refund Transaction ID: c756rjk6lr8sarjv98q0 Transaction Date: 12/27/2021 Amount: $119.00 Refund date: 02/01/2022 Refund Transaction ID: c756g8s6lr8q99ptdpj0

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