Company Response
4/26/2024
Company states; Former customer Ms. House claims I sold her a lemon, which I deny. She does fail to mention that I have tried to make her happy, alas to no avail.
Ms. House purchased the 2007 Nissan Maxima on February 22, 2024. The asking price was $3950, but I agreed to sell her the car for $3300. I collected $3500 from her, the other $200 going to the state of North Carolina for tax, tag and title fees. See copy of enclosed Bill of Sale.
When she purchased the car, I told her that the air conditioning was not cold, that it might need charging, but that I had not had time to address that issue. The only issue the car had when I purchased it was that the power steering did not work, and I had that fixed. The car ran well, and easily passed state emissions inspection on January 31, 2024. See copy of inspection enclosed (upon request).
The following week, Ms. House contacted me and informed me that the check engine light had come on, and she was told the car needed a new catalytic convertor, and also the a/c compressor was bad. I invited her to come by the office so we could talk and she and her husband returned the next day. When we met, I reminded them that the car had been sold "As-Is," but since she'd had it a short time, I offered to buy them a new convertor and an a/c compressor, if they would pay to have it put on. They agreed, and I ordered the parts (receipts enclosed) and let them know when the parts arrived.
That should have been the end of it. But it was not. A week or so later, she informed me that her mechanic would not use the convertor I had supplied because he did not order it. The cost was going to be nearly $1200. She wanted me to pay part of it. After consideration, I contacted the repair shop where the car was located, and told them I would pay up to $500 of the repair. The shop contacted me a few days later and I went by and paid the $500 I had promised.
About a week later, I got a text from Ms. House informing me she had told the news about me and had filed the complaint with you.
In the complaint, she states that she "was never told it had an engine that came from a junkyard, and now I have to have it rebuilt." First of all, how would I know the engine came from a junkyard? The car only has 153000 miles on it! Fact is, I STILL do not know if that claim is true. Second, WHY must it be rebuilt? The car was running perfectly when she bought it, and the shop that did the repairs for her told me the car ran great.
So, my answer to Ms. House is that I AM DONE trying to help her – which I never should have done in the first place. The car was sold as-is (see federal form enclosed - upon request).
Had Ms. House conducted herself properly and come to see me BEFORE getting all of this work done, I would have tried to trade her into something else. But now, her grace is used up.
Thank you for your time and attention.
Sincerely,
Member/Manager
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