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RNR Tire Express complaints

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6974 West Colonial Drive
Orlando, FL 32818 | Get Directions

(407) 904-9019

http://www.rnrtires.com/locati...

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against RNR Tire Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against RNR Tire Express

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1/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

12/6/2023

Company sold me some wheels and tires on a lease bases numerous times i took my vehicle in to inform them that i had a bad vibration when driving , while making my last payment to the company i was informed that i had 3 bent wheels that was the reason for me my vibration company refused to fix or replace faulty wheels after countless attempts to with managers and regional manager s to make things right, have been giving the run around . stating its the rim mfg fault . this is a real safety concern. Resolution Sought Replace wheels at no cost to consumer with comparable brand that are safe.

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