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RNR Tire Express complaints

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1108 Mary Street
Parkersburg , WV 26101 | Get Directions

(304) 428-9005

https://rnrtires.com/

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against RNR Tire Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against RNR Tire Express

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3/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

2/9/2024

I had Josh at rnr tire to order me 4 nitto mud grapplers to be installed on my truck yesterday but when I got there he lied and said the truck carrying them didn't even stop to drop them off which also was a lie because he never even ordered the tires I wanted but something totally different and said that he recommends me keep them and have them installed but I don't want them I want what I told him to order which was mud grapplers .. So he lied about ordering my tires lied about telling me he'd have them Tuesday cause he didn't have them. Resolution Sought I would like them to do whatever they want with the tires they ordered and order the mud grapplers I ask for in the first place like he said he would . Because I've already paid 100 dollars down on the tires as it is ..

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