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RoadGuard Interlock complaints

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1221 South Belt Line Road, Suite 700
Coppell, TX 75019 | Get Directions

(972) 929-1100

http://www.roadguardinterlock....

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against RoadGuard Interlock closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against RoadGuard Interlock

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3/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

2/5/2024

I've been a customer with the company since June 2023, on multiple occasions I've been overcharged by the company outrageous amounts for my monthly bill, in the past when I've asked for monthly invoices from the company I've been told their "system isn't up to date" and there's never a viable reason I can be given as to why I'm constantly being overcharged each month. The company continuously has their employees lie and slander my character to keep up a ruse. This situation is very unprofessional to me for many reasons including there's never a solution given to me that doesn't include me as a customer being inconvenienced and given the run around. I've been told the only option to be given a refund is to either keep the credited money on the account or wait 6 to 8 weeks for a check. I'm completely convinced I'm being haggled and scammed by this company. Resolution Sought To refund me of all the fees and fines I've been overcharged within a reasonable amount of time. Also for the business to promote good legal business practices and better customer service.

Company Response

2/26/2024

Company states; We apologize if Ms. Mullins received a negative experience. Our customers are our top priority, and we strive to excel in great customer service. Our Collections Department representatives spoke to Ms. Mullins on multiple occasions regarding the charge disputes. In turn, credits have been applied to the account several times after internal review by management. As of the date of this letter, Ms. Mullins has a credit balance on account which is currently applied each time she comes in for a required device calibration. If Ms. Mullins would like to the remaining credit paid in a check, we can certainly do so in a turnaround time of about 2 weeks. Otherwise, the credit will continue to be applied to the monthly calibration and equipment lease fee. Ms. Mullins is welcome to contact me at 972.929.1100 or [email protected] if she would like the credit balance paid in check for or if she requires further assistance. Thank you for your time and assistance in the matter. Sincerely, RoadGuard Interlock, LLC

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