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RoadOne San Diego complaints

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9150 Chesapeake Drive, Suite 240
San Diego, CA 92123 | Get Directions

(858) 492-5252

http://www.roadonesandiego.com

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against RoadOne San Diego closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against RoadOne San Diego

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7/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

My husband came home from work and went to sleep the next morning his car was stolen! We called the police and reported it stolen,his wallet was in the car,and all of the paperwork to our car as well, once the police recovered it about a week later we were contacted and let know it was not drivable, so it would be towed, when he went to recover the car road 1 towing gave us a hard time and even wanted to charge us when he said he would donate the car. they made him go to the DMV to get paperwork for the car and just all in all it was a nightmare dealing with them. They took advantage of us and this was not any of our fault the car was stolen. Resolution Sought I would like to file a complaint and receive the money back they made us pay when the car was not drivable to begin with.

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