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Robert Judd Auto Sales complaints

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140 West Telegraph Street
Washington , UT 84780 | Get Directions

(435) 500-0860

http://www.robertjuddautosales...

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Total Amount in Dispute:
$900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Robert Judd Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Robert Judd Auto Sales

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11/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

10/21/2022

Bought a car on Friday today is now Wednesday, however on Sunday I saw that the battery light came on my car so I went to AutoZone and got a new battery for 208.00. then they told me oh it's your alternator because the battery light was still on so I bought a new alternator which was 326.00 had to pay a mechanic to come and put it in since at this point the car was not moving from the driveway. So he charged me 120.00 to put that in. Well needless to say that alternator was bad to so we are now waiting for a new alternator to be sent to us where my mechanic can put it in but I've only been able to drive the car 2x now and within 3 days we have had to pay for a alternator and a battery. Hopefully once we get that then the car will run but we will see. Resolution Sought Reimburse us, or allow us to pick a different car one that maybe my mechanic can look at first even though I like my car unfortunately I can't drive it since it won't start now.

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