Find a reputable business?

Complaints and Resolutions

Roberts Automotive Sales & Service complaints

Read Complaints File Complaint View Full Report

838 West Main Street
Watertown, NY 13601-1220 | Get Directions

(315) 788-5009

https://www.go2roberts.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$12,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Roberts Automotive Sales & Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Roberts Automotive Sales & Service

Sort by

1/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $12,500.00 Amount Settled: $0.00

Customer Complaint

11/29/2023

I found a truck that I was looking for at Robert's Automotive. So the deal was that all I had to do was fix the wheel bearings and I had a small coolant leak and then I just drove it down to my shop at Syracuse Utilities, which is five minutes down the road and the rear main seals pouring on it the whole water pump there's head gasket was blown, I had sealant on the coolant transmission quit pulling and it still don't pull the whole truck is trashed it's not worth nothing they wouldn't even appraise it for $2000 said trucks junk at widwicks. Bought the truck Nov 10th. It's getting close to the 30 day mark Resolution Sought Buy me a new motor and transmission under warranty and then put it in

Company Response

12/26/2023

Company states; This matter has already been resolved with the customer.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile