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Robinson Glass complaints

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233 North Aspen Avenue
Broken Arrow, OK 74012 | Get Directions

(918) 258-7578

http://www.robinsonglass.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Robinson Glass closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Robinson Glass

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10/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

9/9/2021

Contacted Robinson Glass on 8/2/2021, to replace front storm door glass that had been accidentally broken by mowing crew on 8/2/2021. The cost of the replacement was paid by the mowing business and an appointment was made for 9/7/2021, to install a new tempered glass in the front storm door between 0800 and 1200 on September 7th. When no one came today to install the glass, I contacted Robinson Glass at noon, and was told the glass didn't fit my door frame. I'm ready to put my house on the market for sale with a realtor within the next week and now the entry into my house will not be at its best! Resolution Sought Put my door frame back into the storm door and refund the amount paid by Clean Clippings.

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