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Roblox Corporation complaints

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PO Box 1265
San Mateo, CA 94401 | Get Directions

(888) 858-2569

http://roblox.com

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Total Amount in Dispute:
$20,420.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

5 complaints against Roblox Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
4	Unanswered

5 complaints against Roblox Corporation

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8/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/3/2023

My Roblox account was terminated on June 7, 2023 because my little brother got on my account without my permission and he started bypassing words that eventually got my account terminated . Every time I try to explain to Roblox what happened my appeal's always gets denied. I would like them to unban my account username for this false termination. Resolution Sought I want the business to unban my Roblox account. I told them my brother was on my account bypassing words but they always denied my appeals.

8/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/14/2023

When the ban me from the voice chat they banned me from the game too. I can't go again into the game. Resolution Sought That I can go to the ñame again, Username roblox: Valeria567ytg, Password: blacpink. Thank you

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