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Roca Auto Sales complaints

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20 Victory Lane
Dracut, MA 01826 | Get Directions

(978) 455-2457

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Total Amount in Dispute:
$3,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Roca Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Roca Auto Sales

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8/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,700.00 Amount Settled: $0.00

Customer Complaint

7/19/2021

I bought a used vehicle on June 3 21 and had problems within first cpl days paid $550 for a/c compressor. Then had to bring back temp Guage reading hot said it was coolant sensor. He changed it gave me car back 2 days later same problem would t return my calls to try and fix problem waited till 30day warranty. Ran out then he called me and refused to even look at problem brought to mechanic turned out to be head gasket not worth fixing car was junk. You drove that car about 2 wks out of the 30 days I had it I'm sorry this is very bad business. Resolution Sought Either reimburse me or give me car of equal value. something I lost my job because I can't get there and now I'm homeless because can't get to work have no money now for a car

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