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Rocket Mortgage by Quicken Loans complaints

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1050 Woodward Avenue
Detroit, MI 48226-1906 | Get Directions

(888) 452-8179

http://www.rocketmortgage.com

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Total Amount in Dispute:
$2,428,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

9 complaints against Rocket Mortgage by Quicken Loans closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

9 complaints against Rocket Mortgage by Quicken Loans

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5/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/17/2025

Contacted Rocket Mortgage to inquire about a VA loan, during the process, they switched my request over to a conventional loan. I told them I did not want a conventional loan, I specifically asked for a VA loan. The representative did not listen to my request, he must have been working off commission, and that is why he put me in a conventional loan not a VA loan. This is unfair, I should not have to pay for the loan to be switched. Resolution Sought to be switched to a VA loan without charge

3/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,000,000.00 Amount Settled: $0.00

Customer Complaint

2/26/2025

Consumer called stating your company put him in a loan that he did not agree too. Consumer applied for a $200,000 loan and he specifically asked for a VA Loan. He was put into a conventional loan with promises that it would have a better rate. He informed your office he didn't want a conventional loan he wanted a VA Loan which was not done. Now the loan is approved, and his credit is destroyed because he does not want to pay on a loan he did not agree too. He has tried since October 20024 to cancel this loan to no avail. Consumer wants the loan and all charges canceled and removed from your system. Resolution Sought Consumer wants the loan and all charges canceled and removed from your system.

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