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Rodeway Inn complaints

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604 South Riverside Drive
Espanola, NM 87532-3474 | Get Directions

(505) 753-2419

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Total Amount in Dispute:
$767.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rodeway Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rodeway Inn

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1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $767.16 Amount Settled: $0.00

Customer Complaint

12/29/2023

I checked in the hotel the room was stained of blood and smelled horrible, I requested a refund or to move rooms they moved me rooms which also had blood stained mattresses and live plumbing and informed me that a dog had died in the room and they couldn't get the smell out. Upon checking out they told me I owed $10. I gave them my card and authorized a $10 charge, 20 minutes later the front desk lady (Frankie) brought me a receipt and charged my card $767.16 within multiple charges different amounts, totaling $767.16. When I confronted her about it she said her manager told her to do it, also informing me that the manager is embezzling, I requested the manager be called (Helen) she informed me they were holding that money and started yelling and being disrespectful when I confronted Helen that is illegal she informed me she had cancer and that the charges would fall off. Once again I informed her those were unauthorized and that is illegal at that point she told Frankie to ask if I wanted to stay or check out. The next morning I went to the front desk and asked about the charges again and they said they had no access to reverse the charges. The front desk also gave me another persons information with their address and billing information. I immediately left and called my bank to report the fraud and shut my card off and they continued to make more charges on my card. Resolution Sought Give a refund.

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