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Rodeway Inn complaints

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1320 East Main Street
Franklin, NC 28734 | Get Directions

(828) 349-0600

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Total Amount in Dispute:
$68.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Rodeway Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rodeway Inn

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1/23/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $68.00 Amount Settled: $0.00

Customer Complaint

12/4/2023

I was told that I had to get out of my room so the mates could come in there before 11:00 11:00 is check out time I simply called the desk to let them know that I had paid for the room already and that I would be up there shortly to sign the piece of paper however I will not be getting my money back roadway will not give me my money back and Expedia prepaid the room so now I'm out the money and I'm out the room I was even told to leave before 11:00 it being 10:50 a.m. right now it's not even check out time. In looking at the room there's dust cake all over the behind the refrigerator there's cr*p all over behind the refrigerator there is nasty stuff stuck in the bottom of the trash can they told me that if they found something wrong they would keep my money they never got a deposit from me this is over money that I am not getting to stay at the room and not getting it back this is over rude management has no right to put a person out before 11:00 in the morning let's check out time. Resolution Sought I would love for this business to receive some kind of negative rating I'm going to leave a I'm going to contact my lawyer and we'll go from there but I definitely want my money back I would like my money back for all three nights because they have leaky windows in the bathroom and I froze in there I froze to death in that room also it's dirty and was nasty and I was kind of into the spot where I kind of had to say oh I wouldn't have but at least want the one night no breakfast either.

Company Response

1/10/2024

Company states: When this guest stayed at our property he stayed for three days. Why would he stay for three days if there was something wrong with the room and not report any issues to us? His complaint doesn't make sense. He made a new reservation every day he was here. He didn't accept any housekeeping service for any of the days he was here. Per our hotel policy the guest must accept housekeeping at least every other day or at maximum after two days. He didn't want service after three days and he decided to check out on his own. He left early after making his fourth reservation and, we didn't charge him for that fourth day. Per our policy, we did not have to give him a refund because it was a pre-paid reservation.

Customer Rebuttal

1/10/2024

Absolutely 110 false it was 3 days and on the 4th day I called the front desk as usual to book that night the older gentleman started to demand that I take housekeeping I never said I wouldn't take housekeeping he said it had to be cleaned every 3 days I said well it's past 3 days now and I told him that was fine I just didn't want to have to load up all my belongings and then unload them again. He kept on insisting that I was going against what he said he asked me to leave that was 10:30 30 minutes for checkout he started this problem at 9:00 in the morning way before check out he can say whatever he wants I have a witness to my statement and I really appreciate all of your concern and I do appreciate his motel. And the reason I didn't complain about it is because I didn't see it till I was leaving the dust and the grime etc etc

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