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Rodriguez Longoria Law Firm, PLLC complaints

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625 A North Expressway
Brownsville, TX 78520 | Get Directions

(956) 371-9795

https://rodriguezlongorialaw.c...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Rodriguez Longoria Law Firm, PLLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Rodriguez Longoria Law Firm, PLLC

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

I paid (in full) this firm $1000 to do a Sponsor packet to immigration in attempt to get my girlfriend released from custody on Wednesday, I forwarded them all my required documents around noon time and they even stated it "must be filed immediately" and "will be filed once they receive my documents" per phone conversations. On Thursday morning they asked for another document. I forwarded said document immediately. At 6 pm they stated yet another document needed printed off, signed and notorized. They waited 2 days to tell me this, went all morning on Thursday and waited to 6 pm at last minute to ask for the notorized paper. I rushed around Thursday night and got the document notorized and immediately forwarded to their office. Then on Friday morning, I called in and still nothing was filed and they stated "as they are going through the emails they will get to it, and it will be filed today". On Friday night early Saturday morning my girlfriend was deported. This office will not give me proof by time stamp or email showing anything was filed or return my money. On Monday morning they stated the computer shows she still in custody (when in fact she was deported back to Colombia) as if they never filed anything yet. Resolution Sought Full amount of $1,000.00 return.

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