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Rodriguez Worldwide LLC, dba Soul Happy complaints

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PO Box 452
Powell, OH 43065 | Get Directions

https://shopsoulhappy.com/

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Total Amount in Dispute:
$75.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Rodriguez Worldwide LLC, dba Soul Happy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Rodriguez Worldwide LLC, dba Soul Happy

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7/31/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $74.66 Amount Settled: $0.00

Customer Complaint

7/16/2024

This company is unapologetic… I ordered a pair of shoes back in May, never received them and when I contacted them she was rude and did not help. So I had to file a dispute with bank that still has not given me my money back. This person has thee very worst customer services skills I've ever seen in my life! Zero help and bank has been no help! The bank said she can issue the refund and she claims she cannot which is straight up BS and I'm sick of it! I had to buy the shoes elsewhere months ago and I just want my money back Resolution Sought GIVE ME MY MONEY BACK!

Company Response

7/17/2024

Hi! We always strive to give the best customer service and always take care of our customers. Unfortunately, this customer decided to file a chargeback with her bank before allowing us to help them. Once a chargeback is filed, there is nothing we can do on our end as it is in the hands of their bank. We did ship the shoes to this customer and tracking shows that they were delivered. We do not have her money (her bank took it from us when she filed the chargeback) and we did ship her the product that she ordered.

Customer Rebuttal

7/18/2024

Untrue, for starters a dispute was filed due to no answer to original emails that was sent along. 2. The bank said yes they CAN GIVE A REFUND! There is nothing stopping them So that is a lie. I told them this and she would not listen! It is now mid July and I want to close this bank account and she is holding me up! Very unprofessional , until I get my refund reviews will be written! I cannot afford to throw away 73 bucks!

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