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Roger Florist complaints

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600 Broadhollow Road
Melville, NY 11747 | Get Directions

(855) 451-2339

http://www.rogerflorist.com

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Total Amount in Dispute:
$277.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Roger Florist closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Roger Florist

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3/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

2/8/2023

8 days ago I ordered same day delivery flowers from "Rogerflorist.com" and despite being charged, never received my flowers. I received no notification that my order was "unable to be delivered" until I personally contacted them the next day to inquire about what happened. They gave no explanation as to why my order could not be delivered, or as to why my account was charged if they never processed my order. I spoke to a customer service rep who claimed there was no record of my order, despite my having been charged $75. I finally received an email from them the next day declaring the official cancelation of my order, and that I should have my money refunded within 1-2 business days. That was 7 days ago. My money has still not been refunded. Resolution Sought Cease to exist? First and foremost, I need my money back. I'm fairly certain them taking my money and giving no product counts as theft. As their site even displays their lack of ability to function as per the many testimonials from customers who "recieved a refund promptly" I think this site and company should be suspended from being able to do business until they learn how to complete the task they are charging people for.

10/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $113.40 Amount Settled: $0.00

Customer Complaint

9/28/2022

Ordered flowers on line for a funeral in Massachusetts on September 19th the money was debited from my account on September 20 and they called to say we don't deliver to Boston and that we would get a credit in 7 days which hasn't happened I believe they scammed us and they have also scammed other people. Consumers should be aware of this fraudulent company. Resolution Sought A refund would be appropriate if at all possible. Thank you .

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